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  1. General privacy rules

General privacy rules

NAFTALAN, Special Hospital for Medical Rehabilitation

  • Naftalan, Special Hospital for Medical Rehabilitation, is a medical institution located at Omladinska Street 23a, Ivanić-Grad, Croatia
  • PIN: 43511228502
  • Email: naftalan@naftalan.hr

DATA COLLECTION

Naftalan’s web page at https://naftalan.hr collects personal data.

WHY DO WE COLLECT CERTAIN PERSONAL DATA?

In order to provide service to people who truly need it, we use tools available on the Internet. These tools enable us to get an insight into who our clients are and which people need our services.

Personal data is also of use to us in the case of attack on our information systems, in order to forward these data to the authorities.

Only Naftalan’s employees who need to access certain personal data have access to it.

PERSONAL DATA WHICH THE WEBPAGE COLLECTS ARE AS FOLLOWS:

IP ADDRESS

Our web servers record every visitor’s IP address. We collect IP addresses to ensure our webpage’s integrity, and to secure and protect personal data. IP addresses are stored on a server for 24 hours, and are erased afterwards.

Only employees of the Polyclinic can access the data. IP addresses are not accessed, except in the case of unauthorised attempt to enter the webpage. 

Facebook Data

Our Facebook page is linked to our webpage through the use of Facebook Pixel technology. Facebook Pixel is a third party tool which enables us an insight into what our visitors do on our webpage, which services they view, and which of our ads they have seen on Facebook, in order to know what our clients want and which services interest them. These data are forwarded to Facebook.

If you agree, your Facebook page can receive information about you, such as:

Age, sex, location, the gadget you use, and information on your habits on Facebook.

That data is stored on Facebook’s servers, which can be located inside or outside the EU. Facebook’s services follow the latest GDPR and EU-US Privacy Shield requirements.

Google Anayltics data

We use third party advertising and analytic tools by Google Company.

Google Analytics is collecting your:

Age, sex, interests, behaviour on the Internet, and the website you visited before visiting our webpage. It is also tracking your behaviour on our webpage and which actions you undertake while you’re visiting it.

Your IP address is anonymized (that is, the last set of numbers in an IP address is not recorded).

That data is stored on Google’s servers, which can be located inside or outside the EU. Google’s services follow the latest GDPR and EU-US Privacy Shield requirements.

The data is kept on Google’s servers for 14 months.

FILLING IN THE EMAIL FORM

When you fill in the form on our webpage with questions about our services or business, you will be obliged to send personal data (name, email address, telephone number), in order for us to be able to contact you and correctly respond to your questions.

All the messages you send this way are forwarded to our e-mail address, which is located on Google’s servers, where they are recorded and stored permanently.  

AGREEMENT TO OUR TERMS

Our webpage records whether you agreed to our conditions of terms of use and of privacy.

DATA SECURITY

All the personal data is stored securely on our servers, and personal data is encrypted when sent through our contact forms. Our webpage and servers always follow the latest security standards.

THE RIGHT TO ERASE DATA

If you want, you can request us to erase data. You can do this by filling in the form at: https://www.naftalan.hr/en/contact/ 

We will not erase data that we are obliged to keep by law.

You can request erasing of your private data on Facebook directly from Facebook inside your private profile.

THE RIGHT TO RECIEVE DATA

You can request us to send you all the data about you that we posses. You can do this by filling in the form at: https://www.naftalan.hr/en/contact/ 

your personal data from Facebook here:

https://www.facebook.com/help/contact/2032834846972583

THE RIGHT TO CHANGE DATA

If you want to change certain personal information that we recorded, you can request it through the form on our webpage: https://www.naftalan.hr/en/contact/ 

THE RIGHT TO RESTRICTED USE OF DATA

You can request us not to use your personal data in certain circumstances. You can do this by sending an email to: naftalan@naftalan.hr

SENDING DATA TO THIRD PARTIES

The data sent to third parties are solely analytic data sent through Facebook Pixel and Google Analytics.

IN THE CASE OF LEAKING OF PERSONAL DATA

We undertake all the measures to minimise the possibility of leaking of personal data, at our institution and on the Internet. The Internet services we use, including our webpage, all meet high security standards.

In the case of unauthorised entry into any of our Internet services we will inform the police and the provider of web hosting.

Only the employees of the Polyclinic who need to access certain personal data have access to it.

Cookies

You can view the cookie policy here: https://www.naftalan.hr/en/cookies/

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